VidFomo Refund Policy

Scope

This Refund Policy applies to purchases made through VidFomo at vidfomo.com, including subscriptions, one-time credit packages, and other digital service access sold through the website.

This policy forms part of our Terms of Service. It does not limit refund, cancellation, or consumer rights that cannot be excluded under applicable law.

General Rule for Digital Credits and AI Generation

VidFomo sells digital credits and access to computational AI services. Credits may be delivered immediately after payment, and generation capacity may be consumed as soon as a task starts.

For that reason, purchases are generally final and non-refundable after:

• Purchased credits have been delivered to your account.
• You have used any part of the purchased credits or benefits.
• An image or video generation task has started using the purchase.
• A subscription billing period has begun and its credits or benefits have been granted.

Changing your mind, not using all available credits, or being dissatisfied with the creative result of a completed AI generation does not automatically qualify for a refund.

Requests We May Review

We may review a refund or billing-adjustment request involving:

• A duplicate charge for the same intended purchase.
• A charge you did not authorize, subject to identity and account verification.
• Payment confirmed by the payment provider but the purchased credits or subscription benefits were not delivered.
• An incorrect amount, currency, plan, or renewal caused by a verified billing error.
• A persistent technical failure that prevented access to the purchased service and could not be resolved or compensated with restored credits.
• A renewal charged after a cancellation was successfully completed before the renewal was processed.

Submitting a request does not guarantee approval. We review account activity, credit usage, generation records, payment-provider records, prior refunds, and evidence of technical or billing problems.

Requests That Are Generally Not Eligible

Except where required by law, we generally do not refund:

• Credits or benefits that have already been used.
• Completed generations that did not match subjective expectations.
• Unused credits that expired under the terms shown for the applicable plan or package.
• Charges resulting from failure to cancel before a renewal was processed.
• Purchases made with an incorrect account, email address, model, duration, resolution, or other setting selected by the user.
• Accounts suspended or terminated for fraud, chargeback abuse, prohibited content, or violation of our Terms.
• Differences caused by a user's device, network, unsupported software, or third-party platform.
• Promotional, complimentary, or manually granted credits that were not purchased.

Failed Generation Tasks

A failed generation does not always require a payment refund. Where the system can identify a failure before a usable result is created, consumed credits may be returned automatically or restored after review.

A task that completes successfully but produces an unwanted creative result is not treated as a technical failure. AI output is probabilistic, and users should review prompts, source images, and settings before starting another credit-priced task.

Subscription Cancellation

You can cancel an eligible subscription using the available account or payment-provider billing controls, or by contacting support@vidfomo.com.

Cancellation prevents future renewals after it takes effect. It does not automatically refund a charge already completed or remove benefits already granted for the current billing period.

Submit cancellation requests before the renewal date. Requests sent by email close to a renewal may not be processed before the payment provider completes the charge.

How to Request a Review

Contact support@vidfomo.com or use the support form as soon as possible and include:

• The email address associated with your account.
• The order, invoice, transaction, or subscription identifier.
• The purchase or charge date and amount.
• A clear explanation of the issue.
• Relevant screenshots or error details, without sending full card numbers or sensitive payment credentials.

We may ask you to verify account ownership or provide additional information. Do not send passwords, full payment-card numbers, security codes, or government identification unless a verified payment provider specifically requires it through its secure process.

Approved Refunds

If a refund is approved:

• It is normally returned to the original payment method through the applicable payment provider.
• Processing time depends on the payment provider, bank, card network, currency, and country.
• Related credits, subscription access, downloads, or other purchased benefits may be removed or reduced.
• If credits were already used, the refundable amount may be reduced or the request may be denied, except where applicable law requires otherwise.

We do not control how quickly a bank or payment provider displays an approved refund.

Chargebacks and Payment Disputes

Contact us before opening a chargeback when possible so we can investigate a billing or delivery issue.

Fraudulent or abusive chargebacks may result in account restriction, removal of credits, suspension of generation access, or submission of relevant account and transaction evidence to the payment provider. This does not limit your right to dispute a genuinely unauthorized or incorrect charge.

Changes to This Policy

We may update this Refund Policy when plans, payment providers, service delivery, or legal requirements change. The revision date at the top of the page identifies the current version.

Contact

For refund, cancellation, or billing questions:

• Email: support@vidfomo.com
• Support form: Contact support